Privacy Policy CWBET — Your Data Security Is Our Priority

CWBET ("we", "Platform") takes seriously our responsibility to protect the privacy of every user on our online betting platform at cwbet.onl. This Privacy Policy is designed to clearly and transparently explain how we handle your personal information — from how it is collected and used, to how it is stored and the rights you hold over it.

By registering an account or using any CWBET service, you confirm that you have read and understood this Privacy Policy. This document should be read together with the Terms and Conditions CWBET as both together form the entire agreement between you and our platform.

CWBET only collects data necessary to provide a safe, efficient, and responsible service. The following are the categories of information we collect:

We may also collect data from trusted third-party sources such as credit reference agencies, identity verification providers and regulatory authorities for compliance and fraud prevention purposes.

CWBET uses your personal data for legitimate and transparent purposes. Every use of data is grounded in a solid legal basis — whether to fulfil a contract with you, meet legal obligations, or serve legitimate interests.

• Account Management: Creating, verifying and maintaining your account, including the KYC process required by law.
• Transaction Processing: Processing deposits, withdrawals and all financial activities securely and accurately.
• Platform Security: Detecting, investigating and preventing fraud, money laundering and other illegal activities.
• Service Improvement: Analysing usage patterns to improve the interface, performance and overall user experience.
• Communication: Sending important notifications related to your account, transactions and policy updates.
• Legal Compliance: Meeting reporting and record-keeping requirements set by regulatory authorities.
• Responsible Gaming: Monitoring gameplay patterns to identify users who may need responsible gaming support.

CWBET does not sell your personal data. However, in the course of operating the platform, we may share certain data with the following parties for legitimate reasons:

• Payment Service Providers: To securely process deposits and withdrawals through legitimate payment channels.
• Game Providers: The minimum data required to ensure games function correctly and fairly.
• Identity Verification Services: For KYC and age verification purposes as required by law.
• Legal Authority: When required by court order or a lawful request from a law enforcement agency.
• Analytics Providers: Aggregated and anonymised data to understand general platform usage patterns.

All third parties we work with are bound by strict data confidentiality agreements and are only permitted to use your data for specified purposes. They are not allowed to share your data further without written consent from cwbet.

CWBET continually invests in the latest security infrastructure to ensure your data remains protected at all times. The technical and organisational measures we employ include:

• Data encrypted in transit using TLS 1.3 protocol and data at rest encrypted using AES-256.
• Role-based access controls ensuring only authorised staff can access user data.
• Round-the-clock security monitoring with automated intrusion detection systems.
• Regular security audits by independent third parties to identify and address any vulnerabilities.
• Security awareness training programme for all cwbet staff who handle user data.
• Tested incident response procedures to ensure swift action in the event of any data breach.

CWBET uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for the platform to function properly, including login session verification and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how users interact with the platform to help us identify technical issues and improve performance.
• Functional Cookies: Storing your preferences such as language, region and display settings to deliver a more personalised experience.
• Analytics Cookies: Helping us understand overall usage patterns through aggregated, non-personally identifiable data.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the CWBET platform. For mobile app users, tracking settings can be managed through your device's privacy settings.

CWBET retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for the duration that your account remains active and in operation.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's tax and financial legal requirements.
• Security Log Data: Retained for 2 years for fraud investigation and platform security purposes.
• Data After Account Closure: Basic information is retained for 5 years after account closure to fulfil legal obligations.
• Communication Records: Retained for 3 years for complaint resolution and historical reference purposes.

Once the relevant retention period has expired, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified.

As a cwbet user, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010:

The cwbet platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21.

If you believe we have inadvertently collected data from someone below the stipulated age limit, please contact us immediately at [email protected]. We will take prompt action to delete that information and close the relevant account.

The cwbet platform may contain links to third-party websites or services in certain contexts, such as game providers or payment partners. Our Privacy Policy does not apply to those third-party websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit. Links to external websites are provided solely for your convenience and do not constitute an endorsement of those websites by cwbet.

CWBET reserves the right to update this Privacy Policy from time to time to reflect changes in law, technology, or our business operations. Any material amendments will be communicated to you via in-platform notification or email at least 14 days before taking effect.

The "Updated" date at the top of this page reflects the date of the latest revision. Your continued use of the cwbet platform after any revision takes effect indicates your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically.

If you have any questions, concerns or complaints regarding how we handle your personal data, we welcome your feedback. The cwbet Privacy Team is ready to assist you.

• Privacy Email: [email protected] — state "Privacy Enquiry" in your email subject line.
• Live Chat: Available 24/7 via the in-platform chat icon for immediate enquiries.
• FAQ: Visit FAQ page for answers to common questions about privacy.

We are committed to addressing every privacy inquiry thoroughly and within a reasonable timeframe. For complaints that cannot be resolved through our channels, you have the right to lodge a complaint with the Personal Data Protection Department under the Ministry of Communications and Digital Malaysia.